Question 1

What is Samespace?

Accepted Answer

Samespace is a full-stack contact center platform designed for the AI age. It blends smart automation with human expertise to deliver smooth, high-quality customer experiences across all channels. Whether you want to automate tasks or keep things personal, Samespace makes it easy and efficient.

Question 2

What are the features of Samespace?

Accepted Answer

* **Origon AI:** AI agents that handle complex workflows, connect to CRMs, databases, and keep full customer history and intent.  
* **Studio Workflow:** Build and launch customer journeys with drag-and-drop tools—no coding needed.  
* **Insights:** Real-time data, live agent monitoring, and AI-powered analytics to boost performance and decision-making.  
* **Apps:** Ready-to-use integrations with your existing CRM, telephony, ticketing, and more—no custom builds required.  
* **Developer Tools:** Create custom workflows using serverless functions and open APIs.  
* **Built-in Telephony:** Make and receive calls worldwide with local numbers in over 100 countries.  
* **Private Deployment:** Choose on-premises or cloud deployment with full features either way.

Question 3

What are the use cases of Samespace?

Accepted Answer

* Automate customer support with AI agents that understand and act on customer needs.  
* Design personalized customer journeys without writing a single line of code.  
* Monitor live agent performance and get actionable insights in real time.  
* Connect your existing business tools seamlessly for a unified workflow.  
* Handle global calls easily with local numbers in multiple countries.

Question 4

How to use Samespace?

Accepted Answer

* Sign up or request a demo to explore the platform.  
* Use the Studio Workflow to drag, drop, and customize customer journeys.  
* Integrate your CRM and other tools through the Apps section without delays.  
* Monitor your contact center’s performance using Insights dashboards.  
* Deploy on your preferred environment—cloud or on-premises.

Question 5

Can I build customer workflows without coding?

Accepted Answer

Yes, Samespace’s Studio Workflow lets you design and launch journeys using drag-and-drop tools—no coding needed.

Question 6

Does Samespace support global calling?

Accepted Answer

Absolutely. You can make and receive calls worldwide with local numbers in over 100 countries.

Question 7

Can I connect Samespace to my existing CRM or ticketing system?

Accepted Answer

Yes, Samespace offers ready-to-use integrations with your current systems—no custom builds or delays.

Question 8

Is it possible to deploy Samespace on-premises?

Accepted Answer

Yes, you can choose between on-premises deployment or using the Samespace Cloud with full feature parity.

Question 9

How does Samespace use AI in customer service?

Accepted Answer

Samespace AI agents handle complex workflows, connect to enterprise systems, and keep track of customer history and intent to deliver smart automation.