Question 1

What is Glassix?

Accepted Answer

**Glassix** is your all-in-one AI customer support platform that unifies messaging, automates responses, and boosts satisfaction. Whether you're handling chats, emails, or social media, Glassix keeps everything in one place—saving time and delighting customers.

Question 2

What are the features of Glassix?

Accepted Answer

* **Unified Inbox**: Manage all customer conversations—WhatsApp, email, live chat, and more—in a single dashboard.  
* **AI-Powered Chatbots**: Build no-code bots with GPT-4 smarts to handle 35%+ of inquiries automatically.  
* **Cross-Channel Continuity**: Switch between WhatsApp, iMessage, and social media without losing context.  
* **Real-Time Agent Takeover**: Jump into bot chats instantly to close deals or resolve tricky issues.  
* **Rich Media Sharing**: Send videos, docs, and voice notes to make interactions more personal.

Question 3

What are the use cases of Glassix?

Accepted Answer

* **E-commerce**: Cut response times and boost sales with 24/7 chatbot support.  
* **Hospitality**: Streamline guest requests across WhatsApp, email, and Messenger.  
* **Banking**: Securely handle sensitive queries with AI and human teamwork.  
* **Education**: Automate FAQs so staff focus on complex student needs.

Question 4

How to use Glassix?

Accepted Answer

1. **Sign up for a free trial**—no credit card needed.  
2. **Connect your channels** (WhatsApp, email, etc.) in minutes.  
3. **Build chatbot flows** with drag-and-drop tools or custom AI.  
4. **Route conversations** to the right agents using smart rules.  
5. **Track performance** with real-time analytics.

Question 5

Does Glassix work with WhatsApp Business?

Accepted Answer

Yes! It fully integrates with WhatsApp, Apple Messages, and more.

Question 6

Can I train the AI on my own data?

Accepted Answer

Absolutely. Customize chatbots with your knowledge base or GPT-4.

Question 7

Is coding required to set up chatbots?

Accepted Answer

Nope—use the visual builder or add code if you want advanced features.