eDesk

What is eDesk?

eDesk is an AI-powered helpdesk that centralizes customer messages and order details from eCommerce marketplaces, storefronts, and communication channels into a single inbox. It targets online sellers managing support across platforms such as Amazon, Shopify, and WhatsApp. New users start with a 14-day free trial before selecting a paid plan.

What are the features of eDesk?

• Unified inbox

  Groups customer messages from connected stores, marketplaces, and messaging apps alongside order details, product information, pricing, and shipping updates.
• Automated resolution (AI Agent)

  Uses generative AI to automate responses, route tickets, and analyze sentiment across connected sales channels.
• Pre-sales mailbox

  Answers shopper questions using inventory, pricing, and knowledge base data to assist purchasing decisions.
• Web chatbot

  Provides automated answers to product and order queries directly on a seller's webstore.
• Automated review requests

  Sends selective feedback requests to customers and manages negative reviews.
• Automatic translation

  Translates incoming tickets in the inbox and auto-translates agent responses back to the customer's language.

What are the use cases of eDesk?

• Multichannel marketplace selling

  Centralizing inquiries from Amazon, eBay, Walmart, and independent storefronts into one workspace.
• Cross-border customer service

  Handling international inquiries by automatically translating tickets and replies within the agent inbox.
• Converting pre-sale inquiries

  Answering product or pricing questions before checkout using connected inventory and knowledge base data.

eDesk Pricing Information:

• Free trial

  14 days including every feature; transitions to a paid plan afterward.
• Essential

  $45 per agent/month billed annually, or $55 monthly. Includes 1 online store or marketplace, centralized workspace, social messaging, live chat, rule-based automations, and an AI-powered chatbot.
• Growth

  $99 per agent/month billed annually, or $125 monthly. Supports up to 5 online stores or marketplaces. Adds ticket, agent, and channel performance metrics, CSAT surveys, third-party ticket collaboration, data migrations, advanced reports, and chatbot branding removal.
• Professional

  $129 per agent/month billed annually, or $159 monthly. Supports up to 10 online stores or marketplaces. Adds detailed reporting extracts, custom roles and permissions, custom fields, two-factor authentication access, and assisted onboarding and training.
• Enterprise

  Price not stated; contact sales required. Unlimited online stores or marketplaces. Adds JSON extracts for BI imports, multi-brand workflows, a dedicated account manager, and tailored onboarding.