What is Cognigy?
Cognigy offers AI-powered customer service agents that transform how businesses interact with their customers. These agents are designed to handle everything from voice calls to chat messages, making customer service faster, smarter, and more personalized.
What are the features of Cognigy?
- AI Voice Agents: Handle phone calls with human-like conversations.
- AI Chat & Messaging Agents: Manage text-based interactions seamlessly.
- Agent Assist: Empower human agents with real-time AI support.
- Generative AI: Create personalized, empathetic dialogues.
- Multimodal CX: Deliver consistent experiences across voice, chat, and more.
What are the use cases of Cognigy?
- Retail & E-commerce: Automate customer inquiries and boost sales.
- Healthcare: Streamline appointment bookings and patient support.
- Finance & Banking: Provide instant assistance for account queries.
- Telecommunications: Resolve customer issues faster with AI.
How to use Cognigy?
- Deploy AI Agents: Integrate Cognigy’s AI into your existing contact center platform.
- Train Your Agents: Use the AI Agent Manager to customize responses and workflows.
- Monitor Performance: Track interactions and optimize with real-time analytics.
