What is Chative.IO?
Chative is an all-in-one customer engagement platform designed to help e-commerce businesses connect with their customers more effectively. With a combination of live chat, AI-powered chatbots, and omnichannel messaging, Chative makes it easy to engage with customers, provide personalized support, and boost sales. Whether you're managing multiple social media channels or looking to streamline your customer service, Chative offers the tools you need to scale your business and keep your customers happy.
What are the features of Chative.IO?
- AI Agent & Automation: Automate personalized engagement and support with an AI agent that can handle FAQs, order tracking, and product recommendations.
- E-commerce Messaging: Stay in touch with customers, view their purchase history, and create new orders directly from the chat window.
- OmniChannel Inbox: Manage all chats across different channels (like Facebook, Instagram, and Shopify) from a single, unified inbox.
- CRM for Social Messaging: Unify customer profiles with their favorite social messaging apps, making it easy to understand and engage with each customer.
- Smart Reply Suggestions: Get AI-driven smart reply suggestions to speed up your responses and improve efficiency.
- Instant Translations: Connect with customers worldwide using instant translations, ensuring every chat feels natural, no matter the language.
What are the use cases of Chative.IO?
- Handling Customer Inquiries: Use the AI agent to automatically answer common questions and provide 24/7 support.
- Managing Multiple Channels: Centralize and manage all customer interactions from different platforms like Facebook, Instagram, and Shopify in one place.
- Personalized Promotions: Send targeted promotions and product recommendations based on customer behavior and preferences.
- Order Management: Handle order tracking, abandoned cart reminders, and follow-ups directly from the chat window.
- Team Collaboration: Collaborate with team members by sending tasks and jumping into conversations seamlessly.
- Customer Segmentation: Segment customers by behavior and preferences to create effective marketing campaigns.
How to use Chative.IO?
- Set Up Your Account: Sign up for Chative and integrate it with your e-commerce platform and social media channels.
- Configure AI Agent: Customize the AI agent to handle specific FAQs, order tracking, and product recommendations.
- Monitor the OmniChannel Inbox: Check the unified inbox regularly to manage and respond to messages from all channels.
- Use Smart Replies: Utilize the AI-driven smart reply suggestions to quickly and accurately respond to customer inquiries.
- Create Workflows: Set up automated workflows for tasks like abandoned cart reminders and follow-up messages.
- Analyze Performance: Track conversion rates, customer engagement, and performance insights to optimize your operations.
