What is Numa?
Numa is the AI Operating System built specifically for car dealerships. It’s like having a super-smart assistant that answers every call, books appointments, and flags upset customers before they leave a bad review. Over 1,300 dealerships already run on Numa, and it’s handled more than 1 billion calls. The result? An 80%+ appointment booking rate and a huge boost in customer satisfaction. If your dealership keeps missing calls or losing service revenue, Numa helps you catch every opportunity and turn frustrated customers into happy ones.
What are the features of Numa?
- Voice AI: This isn’t a robot reading a script. Numa’s voice connects to your DMS in real time, so it already knows the customer’s vehicle and repair order. It can tell someone their car is waiting on a part or book them into an open bay without double-booking.
- Smart Inbox™: A single inbox that pulls in every call, text, and message from the whole dealership. AI Agents handle customers across every channel, keeping conversations flowing naturally.
- LiveCSI™: This is your dealership’s heart rate monitor. It catches heat cases in real time — while the customer is still in the shop — so you can resolve problems before they ever hit a survey.
- Service Advisor Agent: Your advisor’s fastest teammate. It writes replies, surfaces full customer history, and chases follow-ups so your team stops typing and starts closing more work.
- Heat Case Agent: Extinguishes deals that are going sideways. Drives 70% retention on those rescues.
- Opportunity Agent: Finds declined or unsold work already hiding in your data, and books those appointments automatically.
- Mobile App: Answer calls and messages from anywhere. Your team responds the moment it matters, even on the go.
What are the use cases of Numa?
- A service advisor gets a call from a customer asking about their car’s repair status. Numa Voice AI pulls up the DMS, sees the part hasn’t arrived yet, and tells the customer “Your car is waiting on a part — it’ll be ready Thursday.” No transfer needed.
- A busy dealership misses a dozen calls a day. Numa’s Voice AI answers every single one, books appointments, and writes the info back to the DMS. Missed calls drop to zero.
- A customer is angry about a long wait time. Numa’s LiveCSI flags the heat case instantly, and the manager calls them before they leave the shop. The issue gets resolved, and the CSI score stays high.
- A service team has dozens of voicemails piling up. Numa’s Smart Inbox organizes everything, and the Service Advisor Agent drafts replies with full history. Response time drops from 23 hours to under 10 minutes.
- A multi-store dealer group wants standard operations across all rooftops. Numa integrates with their existing DMS, CRM, and scheduler, unifying all customer conversations in one place.
How to use Numa?
- Step 1: Set up your DMS integration – Numa works with your existing systems (90% DMS coverage). A dedicated onboarding team handles the heavy lifting.
- Step 2: Configure your phone lines – They’ll connect your dealership’s phone numbers to Numa’s Voice AI so calls are answered with full context.
- Step 3: Train your team – Numa provides team training and check-ins. Most dealerships go live in 2-3 weeks and are fully proficient within 90 days.
- Step 4: Monitor your LiveCSI dashboard – Keep an eye on real-time heat cases and see where your team can step in to resolve issues.
- Step 5: Let the AI agents handle the routine – Sit back as Numa books appointments, follows up on declined work, and rescues angry customers automatically.
