Question 1

What is Salient?

Accepted Answer

**Salient** is a smart AI platform built just for auto lenders. It automates borrower calls for payments, extensions, verifications, and more—all while staying fully compliant with important rules like FDCPA, TCPA, and UDAAP. Designed for modern lenders, Salient helps streamline loan onboarding, collections, and compliance with ease.

Question 2

What are the features of Salient?

Accepted Answer

* **AI Agents:** Handle voice, text, email, and web chat to collect payments, manage due dates, process extensions, update insurance info, and more in real time.  
* **Compliance Monitoring:** Real-time checks ensure every interaction follows FDCPA, FCRA, UDAAP, CFPB, and TCPA rules.  
* **Reduced Handle Times:** Cut call times by up to 70%, saving time and improving efficiency.  
* **Seamless Integration:** Works with popular loan management systems like OFSLL and Shaw Systems, plus payment processors like Stripe and PayNearMe.  
* **Data Security:** SOC 2 and PCI L1 compliant with private cloud setups for each lender, ensuring data privacy and safety.  
* **Wrap Time Reduction:** Automatically documents and summarizes calls to save agents hours daily.  
* **Multilingual Support:** Communicates in English, Spanish, Portuguese, and Vietnamese.

Question 3

What are the use cases of Salient?

Accepted Answer

* Automate borrower payment calls and reminders.  
* Manage loan extensions and due date changes without manual effort.  
* Verify funding and insurance details quickly.  
* Ensure all customer interactions meet strict compliance standards.  
* Integrate AI agents into existing contact centers and loan servicing platforms.

Question 4

How to use Salient?

Accepted Answer

* Connect Salient to your current loan management system and payment processors.  
* Deploy AI agents to start handling borrower communications across multiple channels.  
* Monitor compliance in real time through the platform’s built-in safeguards.  
* Use detailed call summaries to reduce agent wrap-up time and improve workflow.

Question 5

What makes Salient different from other voice agent providers?

Accepted Answer

Salient’s AI agents are built specifically for financial services with compliance at their core. They are trained on CFPB, FCRA, TILA, and UDAP rules before handling calls, with real-time monitoring and strict safeguards to protect your institution and customers.

Question 6

What languages do you support?

Accepted Answer

Salient can engage with customers in English, Spanish, Portuguese, and Vietnamese.

Question 7

Are your compliance guidelines constantly updated?

Accepted Answer

Yes, the AI contact center and compliance agents are updated monthly to include new rules and regulations.

Question 8

How secure is my data in Salient?

Accepted Answer

Each lender gets a private cloud to prevent data leaks. Salient is SOC 2 and PCI L1 compliant and undergoes regular penetration testing.

Question 9

Can I integrate Salient with other lending tools and services?

Accepted Answer

Absolutely. Salient integrates with popular payment processors, loan management systems, and contact centers, with new integrations added regularly.

Question 10

What kind of support does Salient offer?

Accepted Answer

Customers receive a dedicated success manager and industry-leading SLAs to ensure optimal results.