Loris is a **conversation intelligence platform** designed to help brands improve customer experience (CX) and make smarter product decisions. By analyzing 100% of customer interactions, Loris turns conversations into actionable insights, helping businesses understand why customers are reaching out and how well their teams are resolving issues.

What are the features of Loris?

* **Customer Insights**: Get **Voice of the Customer (VOC)** insights across all conversations. * **Quality Assurance**: Transform QA processes into **quality intelligence data**. * **Agent Co-Pilot**: Help agents deliver **real-time, accurate responses**. * **The Gist**: Use **AI-powered conversation summarization** tailored for customer service. * **Ask Loris**: Replace lengthy data analysis with **quick, easy answers**.

What are the use cases of Loris?

* **Fintech & Financial Services**: Spot emerging issues and resolve inquiries quickly. * **Retail & eCommerce**: Boost brand loyalty and operational efficiency. * **Telecom**: Improve customer satisfaction with real-time insights. * **BPOs & Outsourcing**: Enhance customer service with performance tracking and real-time guidance. * **Customer-Obsessed Brands**: Deliver consistent, personalized experiences.

1. **Connect your channels**: Integrate Loris with your customer service platforms. 2. **Analyze conversations**: Let Loris AI models process your data. 3. **Generate insights**: Get predictive CSAT scores and root cause analysis. 4. **Take action**: Use insights to improve agent performance and customer satisfaction.

How quickly can I see results with Loris?

You can start seeing value in **weeks**, not months, thanks to our proven AI models.

Does Loris require ongoing maintenance?

No, the Loris Data Science team handles all updates and improvements, so you can focus on your customers.

What industries does Loris support?

Loris is ideal for **Fintech, Retail, Telecom, BPOs, and customer-obsessed brands**.

How does Loris improve agent performance?

It provides **real-time feedback** and identifies areas where agents need improvement.

Loris

3.0

56.42%

Loris turns customer conversations into actionable data, helping businesses improve quality, efficiency, and satisfaction.

Added on: 2025.04.02

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