What is Loris?
Loris is a conversation intelligence platform designed to help brands improve customer experience (CX) and make smarter product decisions. By analyzing 100% of customer interactions, Loris turns conversations into actionable insights, helping businesses understand why customers are reaching out and how well their teams are resolving issues.
What are the features of Loris?
- Customer Insights: Get Voice of the Customer (VOC) insights across all conversations.
- Quality Assurance: Transform QA processes into quality intelligence data.
- Agent Co-Pilot: Help agents deliver real-time, accurate responses.
- The Gist: Use AI-powered conversation summarization tailored for customer service.
- Ask Loris: Replace lengthy data analysis with quick, easy answers.
What are the use cases of Loris?
- Fintech & Financial Services: Spot emerging issues and resolve inquiries quickly.
- Retail & eCommerce: Boost brand loyalty and operational efficiency.
- Telecom: Improve customer satisfaction with real-time insights.
- BPOs & Outsourcing: Enhance customer service with performance tracking and real-time guidance.
- Customer-Obsessed Brands: Deliver consistent, personalized experiences.
How to use Loris?
- Connect your channels: Integrate Loris with your customer service platforms.
- Analyze conversations: Let Loris AI models process your data.
- Generate insights: Get predictive CSAT scores and root cause analysis.
- Take action: Use insights to improve agent performance and customer satisfaction.
