Balto is a powerful Contact Center AI that guides agents in real time, automates quality scoring, ensures compliance, and delivers coaching insights—all to help your team work smarter and faster.
Best Balto AI Alternatives & Competitors 2026
A popular AI Customer Service tool with 34.9K monthly visits. We've analyzed 20 similar AI tools to help you compare features, popularity, and ratings. Find the perfect alternative for your needs.
Quick Comparison
(Top 5 by Traffic)| Tool | Visits | Top Market | Growth | Rating | Insight | Description |
|---|---|---|---|---|---|---|
 Balto AICurrent | 34.9K | 🇺🇸 United States26.2% | +32.0% | - | 📊Steady Growth Recent growth of 32%. Product is in a healthy upward trend. | Balto is a powerful Contact Center AI that guides agents in real time, automates quality scoring, ensures compliance, and delivers coaching insights—all to help your team work smarter and faster. |
 Retell AI | 683.1K | 🇺🇸 United States30.6% | -1.2% | - | ⭐Medium Scale 100K-1M monthly visits. Growing tool with active development. | Retell AI is a powerful platform for building and deploying AI voice agents, offering features like call transfer, appointment booking, and IVR navigation to streamline call operations. |
 Callin.io | 202.4K | 🇺🇸 United States12.6% | -8.9% | - | ⭐Medium Scale 100K-1M monthly visits. Growing tool with active development. | Callin.io delivers AI-powered call handling with white-label branding, global scalability, and real-time insights—perfect for businesses wanting smarter, faster customer interactions. |
 Capacity Conversational AI Software | 108.5K | 🇺🇸 United States68.3% | +17.4% | - | ⭐Medium Scale 100K-1M monthly visits. Growing tool with active development. | Capacity’s AI automates support, slashes wait times, and keeps conversations human—all while scaling with your business. |
 Observe.AI | 108.0K | 🇺🇸 United States69.1% | -23.1% | - | ⭐Medium Scale 100K-1M monthly visits. Growing tool with active development. | Observe.AI is your go-to AI platform for enhancing contact center performance, automating customer interactions, and driving operational efficiency. |
 Parloa | 95.5K | 🇩🇪 Germany23.8% | +13.6% | - | 🌱Emerging Tool 10K-100K monthly visits. Niche or new tool with potential unique value. | Streamline your customer service with Parloa's AI-powered platform for efficient contact center automation. |
Data based on traffic metrics from December 2025
Top 20 Alternatives to Balto AI
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⭐Medium Scale
Retell AI is a powerful platform for building and deploying AI voice agents, offering features like call transfer, appointment booking, and IVR navigation to streamline call operations.
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Autocalls.ai lets you automate phone calls with AI voice agents in 100+ languages, offering easy setup, integrations, and full compliance for businesses of any size.
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Cresta enhances contact center operations with AI-driven insights and real-time support, improving CX and driving revenue.
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⭐Medium Scale
Callin.io delivers AI-powered call handling with white-label branding, global scalability, and real-time insights—perfect for businesses wanting smarter, faster customer interactions.
202.4K
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Replicant is a Conversational AI platform that automates contact center QA, provides actionable insights, and handles routine customer conversations efficiently. It’s perfect for businesses aiming to improve customer service and reduce operational costs.
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17.0K
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Boost.ai is a powerful conversational AI platform that automates customer service, enhances self-service rates, and delivers personalized experiences across industries.
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⭐Medium Scale
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36.0K
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🚀Super High Traffic
Jotform AI Agents are the future of customer service, offering real-time assistance, multi-channel support, and powerful automation tools to streamline your workflows and enhance user engagement.
37.1M
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Retorio is an AI coaching platform that offers personalized, measurable, and scalable training solutions for enterprises.
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CustomGPT.ai is the #1 no-code platform for building custom AI agents, offering secure, efficient, and scalable solutions for businesses of all sizes.
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Yalo is an AI-powered sales platform that helps companies grow by automating customer interactions across WhatsApp, apps, and calls. It boosts sales, personalizes experiences, and keeps data secure.
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