Solidroad

What is Solidroad?

Solidroad is an AI-powered platform that helps improve every customer interaction by optimizing both human agents and AI bots. It makes conversations better, faster, and more consistent by automatically reviewing and scoring 100% of interactions. Whether you’re in support, sales, or customer success, Solidroad helps your team train smarter and deliver top-notch service.

What are the features of Solidroad?

• Automated Quality Assurance

  Every conversation is scored across all channels, giving full visibility into customer interactions.
• Tailored Training Simulations

  Realistic roleplays based on actual customer conversations help reps practice and improve.
• Real-Time Feedback

  Agents get targeted coaching tied to specific moments in real calls, helping them grow faster.
• AI Agent Tuning

  Insights from QA help refine AI bots for smoother customer experiences.
• Scalable Training

  Easily ramp up new agents with simulations and clear coaching priorities.
• Enterprise-Grade Security

  SOC 2 and ISO27001 certified, ensuring your data is safe.
• Dedicated Support

  A partnership approach to ensure your team adopts and benefits from the platform.

What are the use cases of Solidroad?

• Improve customer support quality by identifying and fixing knowledge gaps.
• Speed up new agent training with realistic simulations and instant feedback.
• Reduce call escalations by coaching agents on tricky situations.
• Tune AI chatbots using real conversation data for better responses.
• Monitor team performance in real time to spot trends and improve coaching.

How to use Solidroad?

• Upload your customer conversations to the platform.
• Use custom scorecards to evaluate interactions and understand what matters.
• Drop reps into roleplay simulations based on real calls.
• Provide targeted coaching based on specific moments in conversations.
• Track team-wide patterns and adjust training accordingly.
• Continuously refine AI agents with QA insights.