Question 1

What is Solidroad?

Accepted Answer

**Solidroad** is an AI-powered platform that helps improve every customer interaction by optimizing both human agents and AI bots. It makes conversations better, faster, and more consistent by automatically reviewing and scoring 100% of interactions. Whether you’re in support, sales, or customer success, Solidroad helps your team train smarter and deliver top-notch service.

Question 2

What are the features of Solidroad?

Accepted Answer

* **Automated Quality Assurance:** Every conversation is scored across all channels, giving full visibility into customer interactions.  
* **Tailored Training Simulations:** Realistic roleplays based on actual customer conversations help reps practice and improve.  
* **Real-Time Feedback:** Agents get targeted coaching tied to specific moments in real calls, helping them grow faster.  
* **AI Agent Tuning:** Insights from QA help refine AI bots for smoother customer experiences.  
* **Scalable Training:** Easily ramp up new agents with simulations and clear coaching priorities.  
* **Enterprise-Grade Security:** SOC 2 and ISO27001 certified, ensuring your data is safe.  
* **Dedicated Support:** A partnership approach to ensure your team adopts and benefits from the platform.

Question 3

What are the use cases of Solidroad?

Accepted Answer

* Improve customer support quality by identifying and fixing knowledge gaps.  
* Speed up new agent training with realistic simulations and instant feedback.  
* Reduce call escalations by coaching agents on tricky situations.  
* Tune AI chatbots using real conversation data for better responses.  
* Monitor team performance in real time to spot trends and improve coaching.

Question 4

How to use Solidroad?

Accepted Answer

* Upload your customer conversations to the platform.  
* Use custom scorecards to evaluate interactions and understand what matters.  
* Drop reps into roleplay simulations based on real calls.  
* Provide targeted coaching based on specific moments in conversations.  
* Track team-wide patterns and adjust training accordingly.  
* Continuously refine AI agents with QA insights.

Question 5

How does Solidroad improve customer interactions?

Accepted Answer

It automatically reviews and scores every conversation, then provides tailored training and feedback to help agents and AI bots improve.

Question 6

Can Solidroad be used for both human agents and AI bots?

Accepted Answer

Yes, it optimizes both human and AI agents to deliver better, faster, and more consistent customer service.

Question 7

Is my data secure with Solidroad?

Accepted Answer

Absolutely. Solidroad is SOC 2 and ISO27001 certified, following strict security protocols.

Question 8

How quickly can new agents ramp up using Solidroad?

Accepted Answer

The platform’s realistic simulations and real-time coaching help new agents get up to speed faster than traditional training methods.

Question 9

Does Solidroad support multiple communication channels?

Accepted Answer

Yes, it provides full visibility and scoring across all customer interaction channels.