What is Solidroad?
Solidroad is an AI-powered platform that helps improve every customer interaction by optimizing both human agents and AI bots. It makes conversations better, faster, and more consistent by automatically reviewing and scoring 100% of interactions. Whether you’re in support, sales, or customer success, Solidroad helps your team train smarter and deliver top-notch service.
What are the features of Solidroad?
- Automated Quality Assurance: Every conversation is scored across all channels, giving full visibility into customer interactions.
- Tailored Training Simulations: Realistic roleplays based on actual customer conversations help reps practice and improve.
- Real-Time Feedback: Agents get targeted coaching tied to specific moments in real calls, helping them grow faster.
- AI Agent Tuning: Insights from QA help refine AI bots for smoother customer experiences.
- Scalable Training: Easily ramp up new agents with simulations and clear coaching priorities.
- Enterprise-Grade Security: SOC 2 and ISO27001 certified, ensuring your data is safe.
- Dedicated Support: A partnership approach to ensure your team adopts and benefits from the platform.
What are the use cases of Solidroad?
- Improve customer support quality by identifying and fixing knowledge gaps.
- Speed up new agent training with realistic simulations and instant feedback.
- Reduce call escalations by coaching agents on tricky situations.
- Tune AI chatbots using real conversation data for better responses.
- Monitor team performance in real time to spot trends and improve coaching.
How to use Solidroad?
- Upload your customer conversations to the platform.
- Use custom scorecards to evaluate interactions and understand what matters.
- Drop reps into roleplay simulations based on real calls.
- Provide targeted coaching based on specific moments in conversations.
- Track team-wide patterns and adjust training accordingly.
- Continuously refine AI agents with QA insights.
