Yuma AI is revolutionizing ecommerce customer service by leveraging **Generative AI** to automate support tickets. Designed for large Shopify businesses, Yuma helps automate over **40% of support tickets**, improving accuracy, consistency, and cost-efficiency.

What are the features of Yuma?

* **Automated Ticket Handling**: Yuma autonomously replies to customers and takes actions like editing orders or pausing subscriptions. * **Pre-Trained Ecommerce Knowledge**: Swiftly identifies customer inquiries for precise, timely responses. * **On-Brand Messaging**: Uses generative AI to craft replies that match your brand’s tone and personality. * **Omnichannel Support**: Delivers 24/7 support across email, chat, WhatsApp, Facebook, Instagram, and reviews. * **Spam Filtering**: Cleans up support inboxes by filtering out unnecessary noise.

What are the use cases of Yuma?

* **Order & Payment Management**: Handles order inquiries, edits, and cancellations autonomously. * **Subscription Management**: Seamlessly integrates with subscription services to address queries. * **Feedback & Reviews**: Protects your reputation by addressing feedback and escalating critical reviews. * **Shipping & Deliveries**: Manages WISMO and tracking inquiries, freeing agents for meaningful interactions. * **Pre-Sales Questions**: Addresses pre-sale inquiries to help seal the deal.

1. **Book a Demo**: Start with a 30-day free trial to see Yuma in action. 2. **Integrate with Shopify**: Seamlessly connect Yuma with your existing Shopify tools. 3. **Customize Automation**: Set up automation scenarios tailored to your business needs. 4. **Monitor Performance**: Track metrics like ticket automation rates and customer satisfaction improvements.

How quickly can Yuma automate my support tickets?

Yuma can achieve **49% ticket automation in just 2 months**, with some clients seeing **40% automation in just 3 days**.

Does Yuma integrate with other platforms besides Shopify?

Yes, Yuma integrates with platforms like Gorgias, Zendesk, Kustomer, and more.

Can Yuma handle complex post-sale inquiries?

Absolutely! Yuma is designed to handle even the most sophisticated post-sale technical inquiries.

Is there a guarantee on ROI?

Yes, Yuma offers a **100% ROI guarantee** for your brand.

Yuma

4.0

25.01%

Yuma AI is the ultimate solution for ecommerce businesses looking to automate customer service, reduce costs, and boost customer satisfaction. With its advanced AI capabilities, Yuma delivers unmatched automation rates and seamless integration with your existing tools.

Added on: 2025.04.02

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