What is VanChat?
VanChat is an AI-powered shopping assistant designed for Shopify stores. It helps answer 97% of customer questions without needing human help. VanChat understands what buyers want, offers personalized product suggestions, and boosts sales by making shopping easier and more engaging.
What are the features of VanChat?
- Accurate Responses: Quickly and correctly answers questions about products, orders, sizing, and returns.
- AI Recommendations: Suggests the best products based on user preferences and shopping habits.
- Knowledge Learning: Continuously learns from your store’s text, images, and videos to improve answers.
- Automation: Handles tasks like checking and updating orders or adding items to the cart.
- Personalized Interactions: Profiles users by analyzing behavior and purchase history for tailored chats.
- Proactive Sales: Sends timely discount reminders and suggests products based on user actions.
- Easy Setup: No coding needed; install and start using VanChat in just one minute.
- Multilingual Support: Communicates with customers in multiple languages to widen your reach.
- Agent Handover: Seamlessly transfers complex queries to human agents when needed.
What are the use cases of VanChat?
- Apparel: Helps customers find the perfect clothing by clarifying vague requests and offering smart suggestions.
- Electronics: Simplifies tech product choices with fast comparisons and accurate advice.
- Health: Provides expert advice to guide customers toward the right health products.
- After-sales Support: Assists with order tracking, returns, and customer questions post-purchase.
- Proactive Sales: Encourages purchases by reminding customers about discounts or abandoned carts.
How to use VanChat?
- Install VanChat on your Shopify store—no coding required.
- Train the AI by feeding it your store’s product info and brand details.
- Let VanChat handle customer questions, recommend products, and manage orders.
- Monitor insights and sales boosts through the dashboard.
- Use agent handover for complex customer support when needed.
