Question 1

What is VanChat?

Accepted Answer

VanChat is an AI-powered shopping assistant designed for Shopify stores. It helps answer 97% of customer questions without needing human help. VanChat understands what buyers want, offers personalized product suggestions, and boosts sales by making shopping easier and more engaging.

Question 2

What are the features of VanChat?

Accepted Answer

* **Accurate Responses:** Quickly and correctly answers questions about products, orders, sizing, and returns.  
* **AI Recommendations:** Suggests the best products based on user preferences and shopping habits.  
* **Knowledge Learning:** Continuously learns from your store’s text, images, and videos to improve answers.  
* **Automation:** Handles tasks like checking and updating orders or adding items to the cart.  
* **Personalized Interactions:** Profiles users by analyzing behavior and purchase history for tailored chats.  
* **Proactive Sales:** Sends timely discount reminders and suggests products based on user actions.  
* **Easy Setup:** No coding needed; install and start using VanChat in just one minute.  
* **Multilingual Support:** Communicates with customers in multiple languages to widen your reach.  
* **Agent Handover:** Seamlessly transfers complex queries to human agents when needed.

Question 3

What are the use cases of VanChat?

Accepted Answer

* **Apparel:** Helps customers find the perfect clothing by clarifying vague requests and offering smart suggestions.  
* **Electronics:** Simplifies tech product choices with fast comparisons and accurate advice.  
* **Health:** Provides expert advice to guide customers toward the right health products.  
* **After-sales Support:** Assists with order tracking, returns, and customer questions post-purchase.  
* **Proactive Sales:** Encourages purchases by reminding customers about discounts or abandoned carts.

Question 4

How to use VanChat?

Accepted Answer

* Install VanChat on your Shopify store—no coding required.  
* Train the AI by feeding it your store’s product info and brand details.  
* Let VanChat handle customer questions, recommend products, and manage orders.  
* Monitor insights and sales boosts through the dashboard.  
* Use agent handover for complex customer support when needed.

Question 5

How accurate is VanChat in answering customer questions?

Accepted Answer

VanChat accurately answers about 97% of customer questions without human help.

Question 6

Can VanChat recommend products based on customer preferences?

Accepted Answer

Yes, it personalizes recommendations by analyzing user behavior and purchase history.

Question 7

Is coding required to set up VanChat?

Accepted Answer

No, VanChat is easy to install and set up in just one minute with no coding needed.

Question 8

Does VanChat support multiple languages?

Accepted Answer

Yes, it offers multilingual support to communicate with customers worldwide.

Question 9

Can VanChat handle order tracking and after-sales support?

Accepted Answer

Absolutely, it manages order tracking, returns, and other post-purchase questions efficiently.