What is Yuma?
Yuma AI is revolutionizing ecommerce customer service by leveraging Generative AI to automate support tickets. Designed for large Shopify businesses, Yuma helps automate over 40% of support tickets, improving accuracy, consistency, and cost-efficiency.
What are the features of Yuma?
- Automated Ticket Handling: Yuma autonomously replies to customers and takes actions like editing orders or pausing subscriptions.
- Pre-Trained Ecommerce Knowledge: Swiftly identifies customer inquiries for precise, timely responses.
- On-Brand Messaging: Uses generative AI to craft replies that match your brand’s tone and personality.
- Omnichannel Support: Delivers 24/7 support across email, chat, WhatsApp, Facebook, Instagram, and reviews.
- Spam Filtering: Cleans up support inboxes by filtering out unnecessary noise.
What are the use cases of Yuma?
- Order & Payment Management: Handles order inquiries, edits, and cancellations autonomously.
- Subscription Management: Seamlessly integrates with subscription services to address queries.
- Feedback & Reviews: Protects your reputation by addressing feedback and escalating critical reviews.
- Shipping & Deliveries: Manages WISMO and tracking inquiries, freeing agents for meaningful interactions.
- Pre-Sales Questions: Addresses pre-sale inquiries to help seal the deal.
How to use Yuma?
- Book a Demo: Start with a 30-day free trial to see Yuma in action.
- Integrate with Shopify: Seamlessly connect Yuma with your existing Shopify tools.
- Customize Automation: Set up automation scenarios tailored to your business needs.
- Monitor Performance: Track metrics like ticket automation rates and customer satisfaction improvements.
