What is Wudpecker?
Userlens by Wudpecker is a next-gen product intelligence tool designed to help businesses understand their customers better. By combining customer feedback and product analytics, it provides a comprehensive view of what users say and do, helping companies improve customer satisfaction and reduce churn.
What are the features of Wudpecker?
- Activity Dots: Spot engagement trends at a glance.
- Churn Detection: Detect early signs of inactivity.
- Feature Adoption: Discover which features users love.
- Call Transcripts: Extract key learnings from user interviews.
- Support Tickets: Uncover pain points from support interactions.
- Open Feedback Surveys: Capture honest feedback in volumes.
What are the use cases of Wudpecker?
- B2B SaaS Companies: Track product usage and customer feedback.
- Customer Success Teams: Respond immediately to inactivity and churn risks.
- Product Managers: Understand feature adoption and user behavior.
How to use Wudpecker?
- Connect Product Analytics: Get graphs and trends of your customers’ product usage.
- Connect Feedback Sources: Create a collective source of truth from your customers.
- Enjoy Ready-Made Dashboards: Use off-the-shelf industry standard metrics & cohorts.
