**Userlens by Wudpecker** is a next-gen product intelligence tool designed to help businesses understand their customers better. By combining **customer feedback** and **product analytics**, it provides a comprehensive view of what users say and do, helping companies improve customer satisfaction and reduce churn.

What are the features of Wudpecker?

* **Activity Dots**: Spot engagement trends at a glance. * **Churn Detection**: Detect early signs of inactivity. * **Feature Adoption**: Discover which features users love. * **Call Transcripts**: Extract key learnings from user interviews. * **Support Tickets**: Uncover pain points from support interactions. * **Open Feedback Surveys**: Capture honest feedback in volumes.

What are the use cases of Wudpecker?

* **B2B SaaS Companies**: Track product usage and customer feedback. * **Customer Success Teams**: Respond immediately to inactivity and churn risks. * **Product Managers**: Understand feature adoption and user behavior.

How to use Wudpecker?

1. **Connect Product Analytics**: Get graphs and trends of your customers’ product usage. 2. **Connect Feedback Sources**: Create a collective source of truth from your customers. 3. **Enjoy Ready-Made Dashboards**: Use off-the-shelf industry standard metrics & cohorts.

Is Userlens GDPR compliant?

Yes, as an EU company, Userlens complies with GDPR and regularly reviews its architecture and data flows to ensure compliance.

How is my data protected?

Userlens uses 256-bit advanced encryption standard (AES-256) for data at rest and mandatory HTTPS for data in transit.

Where are my recordings stored?

All recordings are stored securely on EU servers, with a dedicated team overseeing data governance.

Wudpecker

5.0

28.55%

Userlens by Wudpecker combines customer feedback and product analytics to help businesses understand and improve customer satisfaction.

Added on: 2025.03.10

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