What is Toma?
Toma is an AI automation platform designed specifically for dealerships. It streamlines customer communications and operational tasks, helping dealerships increase revenue and improve customer experiences through conversational AI.
What are the features of Toma?
- Automated Customer Communications: Toma handles inquiries and appointments without human intervention.
- Operational Task Automation: Automate repetitive tasks like scheduling and reminders to save time.
- Integration with Dealership Software: Works seamlessly with existing systems, adapting to various vendor websites.
- Real-Time Call Intelligence: Analyzes and reports key call details to ensure no opportunity is missed.
- Omnichannel Support: Communicates via phone, web chat, and SMS for a comprehensive customer experience.
What are the use cases of Toma?
- Receptionist Services: Automate appointment bookings and customer inquiries.
- Recall Management: Notify customers about open recalls and schedule appointments automatically.
- Parts Orders: Streamline parts requests and track orders effortlessly.
- Service Appointments: Book and manage service appointments 24/7 without human input.
- Appointment Reminders: Send automated reminders to reduce no-shows and boost revenue.
How to use Toma?
- Sign Up: Create an account on the Toma platform.
- Integrate: Connect Toma with your dealership's existing software.
- Customize Workflows: Set up automated tasks that fit your dealership's needs.
- Monitor Performance: Use call intelligence reports to track success and optimize operations.
