Level AI is a cutting-edge AI solution designed to transform call centers by using **semantic intelligence** to understand and improve customer interactions. It’s built to enhance team performance, automate quality assurance, and deliver actionable insights in real-time.

What are the features of Level AI?

* **100% Auto-QA Score**: Automatically evaluates every conversation to meet your exact standards. * **Voice of the Customer**: Provides actionable insights with automatic iCSAT scores. * **Real-Time Agent Assist**: Empowers agents with AI-driven guidance during calls. * **Agent Screen Recording**: Offers complete visibility into contact center operations. * **Agent GPT**: Delivers omniscient AI for customer service teams.

What are the use cases of Level AI?

* **Sales Performance**: Unlocks hidden revenue in every deal. * **Regulatory Compliance**: Ensures compliance in every interaction. * **Healthcare**: Enhances patient experiences with secure AI solutions. * **Retail**: Creates memorable shopping experiences. * **Insurance**: Ensures peace of mind with every conversation.

1. **Integrate Level AI** into your existing contact center stack. 2. **Enable Auto-QA** to automatically score 100% of your calls. 3. **Use Real-Time Agent Assist** to guide agents during customer interactions. 4. **Analyze insights** from Voice of the Customer to improve CX.

What is customer intelligence?

It’s the process of collecting and analyzing customer data to understand their needs and behaviors.

How can customer intelligence benefit my business?

It helps personalize experiences, identify trends, improve products, and boost customer satisfaction.

What is conversational intelligence?

It focuses on analyzing customer interactions through voice and text channels like calls, chats, and emails.

What is service automation?

It uses technology to automate manual tasks like real-time AI assistance and post-call disposition.

It’s an AI platform that improves customer experience, increases efficiency, and transforms contact centers into hubs of growth.

Level AI

4.0

42.24%

Level AI is a game-changer for call centers, offering real-time AI insights, automated QA, and agent coaching to deliver exceptional customer experiences.

Added on: 2025.03.04

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#AI Customer Service Assistant #AI Product Description Generator #Sales #AI Testing & QA

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