What is VOC AI?
VOC AI is the only unified customer experience management platform that perfectly blends customer insights with AI chatbots. It’s designed to cut costs, boost customer satisfaction, and increase revenue by transforming how businesses handle customer service with AI-driven solutions.
What are the features of VOC AI?
- Unified Customer Experience Management: Combines customer insights and AI chatbots in one platform.
- AI-Powered Customer Service: Automates support with AI agents that handle inquiries efficiently.
- Insight Tools: Includes Amazon product selection tools, customer profiling, sentiment analysis, sales trends, and user scenarios.
- Performance-Based AI Staff: Hire AI customer service employees for e-commerce, paying only based on results.
- Trusted by Leading Brands: Preferred by over 100 top cross-border e-commerce brands.
What are the use cases of VOC AI?
- E-commerce businesses looking to improve customer support while reducing costs.
- Brands wanting to discover high-profit products using data-driven insights.
- Companies aiming to enhance customer satisfaction with AI chatbots.
- Cross-border sellers needing reliable AI customer service staff.
How to use VOC AI?
- Sign up and integrate VOC AI with your customer service channels.
- Use the insight tools to analyze customer feedback and market trends.
- Deploy AI chatbots to handle customer inquiries automatically.
- Monitor performance and adjust AI staff based on results.
