**Open** is an **AI-powered customer support platform** that handles support across multiple channels like phone, web, WhatsApp, Slack, email, and SMS. It’s designed to solve complex issues, provide human-like empathy, and scale effortlessly for businesses of all sizes.

What are the features of Open?

* **Multi-Channel Support**: Deploy AI on web, phone, email, SMS, and more. * **Proactive AI**: Reach out to users proactively, as if you have a dedicated team. * **Complex Issue Resolution**: Solve Level 2 and Level 3 support tickets with precision. * **Human Handoff**: AI knows when to hand off to human agents for tougher issues. * **Training & Integration**: Train AI with ease and integrate with over 27 tools.

What are the use cases of Open?

* **Inbound Support**: Handle customer queries across web, phone, and email. * **Outbound Engagement**: Proactively engage users with AI-driven messages. * **Backend Automation**: Automate complex backend tasks like refunds and order updates. * **Competitor Analysis**: Use AI to gather insights and improve business strategies.

1. **Train Your AI**: Use the one-click training feature to teach the AI your business processes. 2. **Deploy Across Channels**: Set up AI support on web, email, SMS, and more. 3. **Monitor & Refine**: Use the dashboard to track performance and refine AI responses. 4. **Handoff to Humans**: Let the AI handle routine tasks and escalate complex issues to human agents.

How does Open.cx’s AI learn my business processes?

The AI can be trained using over 27 training sources, allowing it to learn and adapt to your specific needs.

Can the AI automate backend processes?

Yes, the AI can handle complex backend tasks like refunds and order updates.

Is Open.cx secure for industries like finance or healthcare?

Absolutely. Open.cx offers advanced security features, including PII redaction and compliance monitoring.

Can I use Open.cx for outbound sales?

Yes, the AI can be used for proactive outbound engagement, including sales.

Why choose Open.cx’s all-in-one offering?

Open.cx provides a comprehensive, scalable solution that integrates seamlessly with your existing tools and workflows.

Open

4.0

54.89%

Open is an all-in-one AI customer support platform that scales effortlessly, solves complex issues, and delivers human-like empathy across multiple channels.

Added on: 2025.04.02

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