What is Octocom?
Octocom is an AI-first customer support solution designed just for e-commerce. It helps online stores deliver fast, friendly, and reliable customer service across all channels. Octocom connects with your help desk and e-commerce platform, making it easy to automate support, boost sales, and keep customers happy—day or night.
What are the features of Octocom?
- Omnichannel AI Agents: Handle customer questions on email, Instagram, Messenger, WhatsApp, SMS, and more.
- Seamless Help Desk Integration: Works with platforms like Gorgias and Zendesk so your team can use familiar tools.
- Real-Time Ecommerce Sync: Always up-to-date with your product catalog, discounts, orders, and articles.
- Human-Like Conversations: Delivers natural, brand-aligned responses that feel personal.
- First Line of Support: Instantly resolves common issues and escalates complex ones to your team.
- Intelligent Handoff: Passes tough cases to humans with all the context included.
- Order Tracking & Returns: Automates order status, returns, and refunds.
- Product Recommendations: Helps customers find, compare, and choose the right products.
- AI Upselling: Suggests bundles and upsells based on customer actions and history.
- Smart Analytics: Tracks trends and highlights ways to improve your store.
- Multilingual Support: Communicates in over 100 languages for global reach.
- 24/7 Instant Support: Always available, never sleeps.
What are the use cases of Octocom?
- Automate Customer Support: Handle up to 90% of tickets without human help.
- Boost Sales: Increase conversion rates and average order value with smart upselling.
- Reduce Costs: Save on hiring and support costs by automating repetitive tasks.
- Improve Customer Satisfaction: Offer fast, accurate, and friendly support at any time.
- Expand Globally: Serve customers in multiple languages with ease.
How to use Octocom?
- Connect Octocom to your e-commerce platform and help desk.
- Customize the AI to match your brand’s voice and workflows.
- Go Live in under two weeks—start automating support and sales right away.
- Monitor and Optimize with built-in analytics and insights.
