Question 1

What is Kayako?

Accepted Answer

**Kayako** is an **AI-powered help desk and customer support platform** designed to transform how you handle customer inquiries. It helps automate repetitive tasks, frees up your team for more important work, and boosts efficiency. With Kayako, you can say goodbye to endless tickets and hello to smarter, faster support.

Question 2

What are the features of Kayako?

Accepted Answer

* **Automation**: Automatically handle up to **80% of repetitive inquiries**, saving time and effort.  
* **Intelligent Learning**: The AI learns from your responses, getting smarter with every interaction.  
* **Seamless Integration**: Easily plugs into tools like Zendesk, Freshdesk, or even custom systems—no downtime or migration headaches.  
* **Effortless Setup**: No-code onboarding, instant sync, and guided walkthroughs make it easy to get started in minutes.

Question 3

What are the use cases of Kayako?

Accepted Answer

* **Customer Support**: Streamline ticketing and improve response times for your external customers.  
* **Internal IT Support**: Manage internal requests and resolve technical issues faster.  
* **Ecommerce Customer Service**: Handle order inquiries, returns, and customer feedback efficiently.  
* **Shared Inbox**: Collaborate with your team in one place for better communication and task management.

Question 4

How to use Kayako?

Accepted Answer

1. **Sign Up**: Start your free trial or book a demo to see Kayako in action.  
2. **Set Up**: Plug Kayako into your existing tools—no coding or IT help needed.  
3. **Train the AI**: Let Kayako learn from your responses to handle repetitive tasks.  
4. **Focus on What Matters**: Free up your team to tackle complex issues and improve customer satisfaction.

Question 5

How much can Kayako reduce my ticket volume?

Accepted Answer

Kayako can reduce agent ticket volume by up to **50%** and cut response times by **40%**.

Question 6

Does Kayako work with my existing support system?

Accepted Answer

Yes! Kayako integrates seamlessly with Zendesk, Freshdesk, and even custom-built systems.

Question 7

How quickly can I start using Kayako?

Accepted Answer

You can get started in minutes with Kayako’s no-code onboarding and guided setup.

Question 8

Will the AI get better over time?

Accepted Answer

Absolutely! Kayako’s AI learns from your responses, improving its accuracy and efficiency with every interaction.