What is Jarvis?
Jarvis Helpdesk is an AI-powered customer support agent that works across 10+ communication channels like Messenger, Zalo, Email, Lazada, and TikTok Shop. It automates up to 80% of routine queries instantly, saving your team hours of manual work while keeping customers happy. Whether you run a small online store or a growing business, this tool helps you deliver fast, consistent support without hiring a massive team.
What are the features of Jarvis?
- AI Automation for Simple Questions: Handles repetitive inquiries like package tracking, password resets, and order status automatically. Trained on your data for accurate, on-brand answers.
- AI Copilot for Human Agents: Gives your support team suggested replies based on past tickets and knowledge articles. Boosts agent productivity by up to 20%.
- Omnichannel Support: Works across 10+ channels including Messenger, Zalo, Email, Lazada, and TikTok Shop from one dashboard.
- Live Chat Widget: Embed a customizable chat widget on your website to engage visitors in real time and guide them through buying decisions.
- Automated Workflows: Understands context from natural language and ticket data to trigger the right resolution steps automatically.
- Analytics & Insights: Track key metrics like auto-resolution rate, customer satisfaction, and agent performance.
What are the use cases of Jarvis?
- E-commerce stores on Lazada or TikTok Shop: Automatically answer shoppers' questions about shipping, returns, and product availability without hiring extra staff.
- SaaS companies needing 24/7 support: Let the AI handle after-hours password resets and billing inquiries, so your team wakes up to fewer tickets.
- Retail brands with multiple channels: Manage customer conversations from Facebook, Zalo, email, and your website all in one place.
- Growing startups scaling support: Use the AI copilot to help new agents answer questions faster, reducing training time and improving consistency.
How to use Jarvis?
- Sign up for a free 14-day trial on the Jarvis Helpdesk website. No credit card required.
- Connect your support channels like Messenger, Email, and TikTok Shop from the dashboard.
- Train the AI on your data by uploading knowledge articles, past tickets, or frequently asked questions.
- Customize your live chat widget with your brand colors and set up automated greetings for website visitors.
- Assign agents and set permissions so the right team members handle different ticket types.
- Monitor performance using the analytics dashboard to see auto-resolution rates and customer satisfaction scores.
