What is HeiChat?
HeiChat is an AI chatbot plugin for e-commerce stores that uses ChatGPT to answer customer questions about products, policies, and orders. It installs on Shopify, WooCommerce, ShopLine, or custom websites with a no-code 3-step setup. The tool learns your site’s specific content—products, FAQs, return policies—so responses stay grounded and accurate. It supports 70+ languages and runs 24/7. Designed for store owners who want faster, reliable product answers without adding a noisy widget to their homepage.
What are the features of HeiChat?
- Always-On Product Answers: Handles shipping, sizing, stock, policy, and product discovery questions from a single AI layer, reducing manual support volume.
- Multilingual by Default: Responds in over 70 languages, adapting to the customer’s language while staying grounded in your actual store products and policies.
- Shopify-First Deployment: Installs natively via the Shopify app, with website and WooCommerce options available for other storefront stacks.
- Operational Insight Dashboard: Shows what customers repeatedly ask, where intent gets blocked, and what content the AI still needs to learn.
- Customizable AI Instructions: Lets you preview responses, refine corrections, and launch only when conversation quality meets your standards.
- Multi-Platform Support: Works on Shopify (best fit), custom websites, and WooCommerce, with a direct dashboard setup for non-Shopify sites.
What are the use cases of HeiChat?
- E-commerce store owner reduces customer emails by letting AI handle basic and advanced product queries, order tracking, and policy questions.
- International store serves multilingual shoppers with responses in the customer’s native language, reducing friction for global traffic.
- Lean team deploys a 24/7 AI assistant that answers product discovery, returns, and sizing questions without needing constant human oversight.
- Shopify merchant uses the native app for cleanest integration, then adds WooCommerce fallback for WordPress-based storefronts.
How to use HeiChat?
- Install the HeiChat app on Shopify (or add the website widget via dashboard) to connect your storefront.
- Sync your products, policies, and knowledge sources so the AI learns your actual store content.
- Preview responses, make corrections, and refine instructions before going live.
- Launch the widget and monitor operational insights to see what questions customers ask most.
