Giga

What is Giga?

Giga provides AI agents that handle customer support across voice, chat, and email channels. It is designed for businesses seeking to automate issue resolution while updating orders, billing, accounts, and subscriptions during live conversations. Access requires requesting a demo or signing in to the platform.

What are the features of Giga?

• Agent configuration canvas

  Combines policies, knowledge, and tools to build multimodal agents, with the vendor claiming setup takes under five minutes.
• Conversation observation

  Connects performance metrics directly to the underlying customer conversations.
• Automated improvement (Scout)

  An agent-building tool that identifies and tests improvements based on conversation data.
• Browser-based execution (Browser Agent)

  Runs workflows directly inside browser-based systems without requiring APIs.
• Terminal operations (CLI)

  Allows teams to ship and operate agents straight from the command line.
• Event Telemetry

  Tracks exactly where a customer request went wrong within the workflow.

What are the use cases of Giga?

• Delivery issue resolution

  DoorDash uses Giga to handle delivery issues end-to-end across services, platforms, and languages, claiming a 90%+ Did We Resolve Rate.
• Transactional account updates

  Agents update orders, billing, accounts, and subscriptions directly during customer conversations.