What is eesel AI?
eesel AI provides autonomous agents for customer service, content creation, and operations that run inside existing helpdesk and communication apps. It connects to platforms like Zendesk, Slack, Freshdesk, and Notion to ingest knowledge and handle tasks. Pricing starts at $299 per month for 500 credits, with a free trial of 100 credits available.
What are the features of eesel AI?
- Helpdesk ticket handlingConnects to helpdesks like Zendesk, Freshdesk, Intercom, and Jira Service Management to draft or send replies, categorize tickets, and escalate complex issues to humans.
- Blog post generationResearches, drafts, and publishes blog posts based on user instructions and connected knowledge sources.
- E-commerce supportAnswers product questions, recommends items, checks stock, and handles order inquiries within supported storefronts.
- Multilingual responsesDetects the language a customer writes in and responds in that same language without manual routing configuration.
- CLI setup (eesel CLI)Provides programmatic access via terminal using
npx @eesel/cliwith Node.js 18.17 or newer to connect apps, add knowledge, and manage automations. - Draft modeAllows teams to review agent replies before they are sent live, then switch to auto-respond once accuracy is confirmed.
What are the use cases of eesel AI?
- High-volume German supportCategorizing and drafting replies for 27,000 tickets a month in German across smava and Finanzcheck using Zendesk.
- Internal documentation searchAnswering compliance, QA, and development questions by searching complex payment processing documentation for Global Pay.
- Multichannel multilingual supportHandling over 10,000 tickets per month across Zendesk, Slack, and a website using 522 knowledge items for a premium audio brand.
eesel AI Pricing Information:
- Free trial100 credits, no credit card required.
- Standard plan$299 per month for 500 credits. One ticket or chat equals one credit. No platform fee and no per-seat charge.
