What is CommandBar?
Command AI is an all-in-one platform for AI-powered user assistance that helps product, marketing, and customer teams guide users without being annoying. It replaces clunky chatbots with smart nudges, personalized help, and natural language search — so your users find what they need fast and actually enjoy the experience.
What are the features of CommandBar?
- AI-Guided Nudges: Personalized, non-annoying prompts that show up at the right moment, with self-service options.
- Product Tours & Checklists: Interactive walkthroughs and step-by-step guides that help users onboard and convert.
- AI Support Agent (Copilot): A generative-first chatbot that understands your product and can co-browse with users, pull in data, and trigger actions.
- In-App Help & Spotlight: A customizable help hub and a teleport feature that lets users find anything using natural language.
- Surveys & Announcements: Listen to users at climactic moments and share updates when they’re actually paying attention.
- Ingest APIs for Actions: Connect your data to power automated responses and actions inside the assistant.
What are the use cases of CommandBar?
- Onboarding new users: Guide them with product tours and checklists that adapt to their role and behavior.
- Reducing support tickets: Let users ask questions in plain English and get instant, accurate answers without leaving your app.
- Announcing feature updates: Send non-intrusive spotlight nudges or announcements right when users are most engaged.
- Collecting feedback: Trigger in-app surveys at key moments (e.g., after checkout or completing a task) to capture honest feedback.
- Personalized product adoption: Use behavioral data to prompt specific users to try a feature they haven’t discovered yet.
How to use CommandBar?
- Start by adding the Command AI snippet to your app — it works on web and mobile.
- Set up your first Nudge by choosing a trigger (e.g., user visits a certain page) and writing a short, helpful message.
- Build a Product Tour by recording the steps you want users to follow, then target it to a specific segment.
- Enable Copilot to automatically answer common questions with your knowledge base or via generative AI.
- Use Surveys to create small, one-question polls that appear only when users complete a meaningful action.
