Hatch

What is Hatch?

Hatch is an AI communications platform for home service and trade businesses that answers inbound calls, texts, and emails to qualify leads and book appointments. It integrates with CRMs such as ServiceTitan and lead sources including Yelp and Angi. Access requires a demo request and operates on annual plans billed monthly per location.

What are the features of Hatch?

• Voice answering and booking (Voice AI)

  Answers phone calls around the clock, distinguishes leads from vendors or spam, follows business scripts, and books jobs directly onto live calendars using GPT-Live-1.
• Text and email conversations (Messaging AI)

  Manages full SMS and email exchanges to move leads forward and schedule appointments without manual follow-up.
• Custom training (Knowledge Engine)

  Fine-tunes how the AI responds so interactions align with specific business rules, branding, and compliance requirements.
• Multi-channel workflows (Journey Builder)

  Designs and coordinates voice, SMS, and email sequences to nurture leads, re-engage past customers, and send reminders or invoices.
• Unified workspace (Command Center)

  Centralizes human customer service representatives, AI agents, and managers in one dashboard to conduct, review, hand off, and track performance metrics.
• System integration (Data Bridge)

  Connects the platform to CRMs, scheduling systems, marketing tools, and lead sources for real-time two-way data synchronization.

What are the use cases of Hatch?

• After-hours call handling

  Answers late-night or weekend calls to qualify and schedule callers before competitors open, preventing missed leads outside business hours.
• Estimate and no-show re-engagement

  Sends personalized follow-ups via text and email to aged leads, unconverted estimates, and missed appointments to recover potential revenue.
• Instant digital lead response

  Engages new leads arriving from sources like Google LSA or Thumbtack immediately to increase booking rates.

Hatch Pricing Information:

• Standard, Pro, and Enterprise tiers

  Platform fee plus usage on annual plans paid monthly per location. Every tier includes AI agents, campaigns, compliance tools, and dedicated support. Usage is metered based on contacts, AI conversations, and messaging volume; exact pricing is quoted according to the number of locations.