Question 1

What is Social Intents?

Accepted Answer

**Social Intents** is the #1 AI-powered live chat tool that lets you chat with website visitors directly from **Microsoft Teams, Slack, Google Chat, Webex, or Zoom**. It combines **AI chatbots** with seamless team collaboration, so you can automate customer support and boost engagement without switching apps.

Question 2

What are the features of Social Intents?

Accepted Answer

* **AI-Powered Chatbots**: Train chatbots on your content to handle **75% of customer queries** automatically.  
* **Native Integrations**: Works inside **Teams, Slack, Google Chat, Zoom, and Webex**—no extra tabs needed.  
* **Multi-Channel Support**: Manage **website chats, WhatsApp, SMS, and Facebook Messenger** in one place.  
* **Custom Actions**: Connect chatbots to APIs for real-time data, like order status or account info.  
* **Unlimited Team Members**: No per-agent fees—scale your support team without extra costs.

Question 3

What are the use cases of Social Intents?

Accepted Answer

* **Customer Support**: Answer FAQs instantly with AI, then escalate to humans when needed.  
* **Sales & Lead Capture**: Qualify leads and push them to your CRM automatically.  
* **Education**: Quickly handle student inquiries, like campus closures or course info.  
* **E-commerce**: Use chatbots to track orders, recommend products, and reduce cart abandonment.

Question 4

How to use Social Intents?

Accepted Answer

1. **Connect**: Link Social Intents to **Teams, Slack, or Zoom** in minutes.  
2. **Embed**: Add the chat snippet to your website or use plugins for **Shopify, WordPress, etc.**  
3. **Train AI**: Upload your content (PDFs, URLs) to teach the chatbot your FAQs.  
4. **Automate**: Let AI handle routine questions, with live agents stepping in for complex issues.

Question 5

Who should use Social Intents?

Accepted Answer

Small businesses, marketers, and teams using **Teams, Slack, or Zoom** for customer support or sales.

Question 6

Is there a free trial?

Accepted Answer

Yes! Try all Pro features free for **14 days**—no contracts, cancel anytime.

Question 7

Can I use it on multiple websites?

Accepted Answer

Absolutely! Plans support **2–10+ domains**, depending on your tier.

Question 8

Are there contracts?

Accepted Answer

Nope! Pay monthly or yearly, and cancel anytime.