What is Social Intents?
Social Intents is the #1 AI-powered live chat tool that lets you chat with website visitors directly from Microsoft Teams, Slack, Google Chat, Webex, or Zoom. It combines AI chatbots with seamless team collaboration, so you can automate customer support and boost engagement without switching apps.
What are the features of Social Intents?
- AI-Powered Chatbots: Train chatbots on your content to handle 75% of customer queries automatically.
- Native Integrations: Works inside Teams, Slack, Google Chat, Zoom, and Webex—no extra tabs needed.
- Multi-Channel Support: Manage website chats, WhatsApp, SMS, and Facebook Messenger in one place.
- Custom Actions: Connect chatbots to APIs for real-time data, like order status or account info.
- Unlimited Team Members: No per-agent fees—scale your support team without extra costs.
What are the use cases of Social Intents?
- Customer Support: Answer FAQs instantly with AI, then escalate to humans when needed.
- Sales & Lead Capture: Qualify leads and push them to your CRM automatically.
- Education: Quickly handle student inquiries, like campus closures or course info.
- E-commerce: Use chatbots to track orders, recommend products, and reduce cart abandonment.
How to use Social Intents?
- Connect: Link Social Intents to Teams, Slack, or Zoom in minutes.
- Embed: Add the chat snippet to your website or use plugins for Shopify, WordPress, etc.
- Train AI: Upload your content (PDFs, URLs) to teach the chatbot your FAQs.
- Automate: Let AI handle routine questions, with live agents stepping in for complex issues.
