**Serviceaide** is your go-to AI-powered solution for **enterprise service management**, designed to **automate workflows**, **deflect repetitive tickets**, and **boost productivity** across departments. Whether you're in IT, HR, or operations, our tools streamline your processes so your team can focus on what matters.

What are the features of Serviceaide?

* **Ticket Deflection**: Let users solve common issues themselves—no ticket needed. * **Knowledge Management**: Organize answers in one place for quick access. * **24/7 First Contact Resolution**: Fix problems instantly, day or night. * **AI Workflow Automation**: Smart tools handle repetitive tasks so your team doesn’t have to. * **Unified Service Delivery**: Manage incidents, changes, and requests seamlessly across departments.

What are the use cases of Serviceaide?

* **IT Support**: Automate ticket routing and reduce resolution time. * **HR Services**: Handle employee queries faster with self-service options. * **Facilities Management**: Track and resolve maintenance requests efficiently. * **Compliance & Operations**: Stay audit-ready with automated documentation.

How to use Serviceaide?

1. **Set up Luma AI** (our virtual agent) to handle common user queries. 2. **Build a knowledge base** with FAQs to empower self-service. 3. **Integrate with existing systems** (like ITSM tools) for seamless workflows. 4. **Monitor analytics** to spot bottlenecks and improve processes.