Question 1

What is Salesforce Einstein 1 Platform for Application Development?

Accepted Answer

Salesforce is the **#1 AI CRM platform** that helps businesses connect with customers through a unified system combining CRM, AI, data, and trust. Whether you're a small business or a large enterprise, Salesforce offers tools to grow faster, work smarter, and connect with customers in new ways.

Question 2

What are the features of Salesforce Einstein 1 Platform for Application Development?

Accepted Answer

* **Starter Suite**: An all-in-one CRM for small businesses, starting at $25/user/month.
* **Agentforce**: Build and customize autonomous AI agents to support employees and customers 24/7.
* **Email Marketing**: Use AI to create campaigns, draft emails, and segment audiences in minutes.
* **Service Case Management**: Unify support channels and route cases to the best agent.
* **Reporting and Analytics**: Get real-time business insights with custom dashboards.

Question 3

What are the use cases of Salesforce Einstein 1 Platform for Application Development?

Accepted Answer

* **Small Businesses**: Sell smarter and support faster with Starter Suite.
* **Sales Teams**: Close more deals and simplify sales processes.
* **Customer Service**: Manage support cases across every channel.
* **Marketing Teams**: Build, personalize, and optimize campaigns easily.
* **Commerce**: Engage buyers online and in-store with B2C and B2B solutions.

Question 4

How to use Salesforce Einstein 1 Platform for Application Development?

Accepted Answer

1. **Set up Starter Suite**: Enter your details and start using the CRM in your browser.
2. **Sync Email and Contacts**: Connect your email and calendar to automatically capture data.
3. **Import Data**: Bring in spreadsheets or connect to data sources like Google.
4. **Explore AppExchange**: Discover over 9,000 apps to extend Salesforce’s functionality.

Question 5

What is Salesforce’s pricing for small businesses?

Accepted Answer

Starter Suite starts at $25 USD per user per month.

Question 6

Can I try Salesforce for free?

Accepted Answer

Yes, Salesforce offers a 30-day free trial with no credit card required.

Question 7

What is Agentforce?

Accepted Answer

Agentforce allows you to build and customize autonomous AI agents to support your business 24/7.

Question 8

Does Salesforce integrate with other apps?

Accepted Answer

Yes, Salesforce works with thousands of apps through AppExchange and MuleSoft.