What is Runnr.ai?
Runnr.ai is an AI-powered guest communication platform that automates messaging for accommodation providers across WhatsApp, SMS, OTA inboxes, and webchat. It targets hotels, holiday parks, campsites, hostels, and aparthotels with at least 10 rooms or units. The platform connects to property management systems to deliver context-aware responses based on actual booking data.
What are the features of Runnr.ai?
- Unified inboxConsolidates messages from WhatsApp, SMS, Booking.com, Airbnb, Expedia, phone, email, and webchat into a single interface for staff management.
- Automated upsellsDelivers personalized offers such as breakfast add-ons or late check-out before arrival or during the stay, with optional staff approval and two-way sync to reservation systems.
- Proactive messagingSends context-aware information to guests after booking using PMS data, claiming over 80% reach via WhatsApp or SMS.
- Multilingual chatAuto-translates conversations across more than 100 languages so staff can type in their language while guests receive replies in theirs.
- PMS integrationsConnects to systems including Mews, Oracle, Cloudbeds, Apaleo, Clock PMS+, Stayntouch, and Everyleisure, alongside housekeeping software and mobile key tools.
- Digital check-inAllows guests to complete online check-in, pay outstanding balances, and receive digital keys.
What are the use cases of Runnr.ai?
- Campsite operationsAutomatically answers practical questions about power connections, tokens, facilities, and fresh bread service via WhatsApp.
- Multi-location hotel groupsCentralizes guest communication automation across several properties, such as a seven-location portfolio.
- Aparthotel extended staysProvides a digital guest experience tailored for longer visits through automated messaging and service requests.
Runnr.ai Pricing Information:
- Custom quotePricing is calculated per property based on room count, number of properties, average occupancy, and average length of stay via an on-site calculator; no setup fees are charged.
- Large portfolioCustom pricing negotiated directly with the sales team for large-scale operators.
- WhatsApp feesCharged per conversation within a 24-hour window, averaging approximately €0.75 per room per month depending on guest country and message category.









