MiiTel

What is MiiTel?

MiiTel is a voice analysis AI platform that records, transcribes, and analyzes business conversations across phone calls, web meetings, and in-person interactions. It is relevant to sales teams, customer support operations, and call centers seeking to evaluate talk quality and share conversation data. The service operates as a cloud IP phone system compatible with existing mobile numbers from major Japanese carriers without requiring number changes.

What are the features of MiiTel?

• Conversation analysis and scoring

  AI evaluates speech content, timing, delivery style, and keywords, then scores the interaction to guide improvements.
• Automated transcription and minutes

  Converts recorded audio into text and generates meeting minutes for web conferences and face-to-face consultations.
• Real-time monitoring dashboard

  Displays operator call status, response counts, and waiting call volumes on a single screen for supervisors.
• CRM and SFA integration

  Automatically links recorded audio and transcribed text with customer and deal records in external sales systems.
• Existing mobile number support

  Enables inbound and outbound calling using current 090, 080, or 070 numbers via direct carrier integration.
• Automated AI analysis (MiiTel Synapse Copilot)

  A beta automation feature that triggers AI analysis of conversations without manual execution.

What are the use cases of MiiTel?

• Inside sales coaching

  Collects recordings and transcripts from high-performing callers to standardize successful talk skills across the team.
• Call center complaint prevention

  Uses real-time transcription and alerts to help supervisors monitor and mitigate customer complaints during live calls.
• Remote work call handling

  Allows operators to make and receive calls from headquarters, branch offices, or home using the same phone number.