Kore.ai

What is Kore.ai?

Kore.ai is an enterprise agentic AI platform that builds, governs, and optimizes AI agents for customer service, employee support, and multi-system business processes. It targets large organizations deploying conversational and voice AI assistants across channels. Access requires requesting a demonstration or engaging with the vendor's deployment teams.

What are the features of Kore.ai?

• Continuous agent optimization (Autoloop™)

  Evaluates and improves deployed agents against defined goals using real interactions, applying rule-based checks before using model judgment.
• Agent definition language (ABL™)

  A typed, schema-driven language for defining agent behavior, tools, guardrails, orchestration, and handoff logic in a structured format.
• Natural-language agent builder (ARCH™)

  Converts plain-language intent into a complete agent system including workflows, tools, policies, and handoffs.
• Execution tracing (StateTrace™)

  Captures the full execution path across handoffs, state, tool calls, and context to identify where performance fell short.
• Long-running process agents

  Runs multi-day, multi-system processes to completion while maintaining a full audit trail.
• Voice and digital AI agents

  Resolves customer cases across channels and systems, with options for agent assistance and quality management.

What are the use cases of Kore.ai?

• Banking operations

  Remodeling treasury and trade banking workflows using AI voice agents and human-AI assistance.
• Global HR support

  Automating routine employee inquiries at scale without handoffs or delays.
• IT service desk

  Transforming internal IT support operations with compliant AI agent assistants and workflows.