Lorikeet

What is Lorikeet?

Lorikeet is an AI customer support agent that resolves complex tickets by executing standard operating procedures across chat, email, voice, and SMS. It targets regulated industries such as fintech, healthtech, and insurance by integrating with existing helpdesk and CRM systems. Billing is based on resolved tickets, and escalations to human agents are not charged.

What are the features of Lorikeet?

• Multi-channel resolution

  Handles customer interactions across chat, email, voice, and SMS from a single agent interface.
• System integration

  Executes actions inside existing tools like Zendesk, Intercom, Salesforce, and HubSpot through API connections without requiring platform migration.
• SOP execution

  Follows defined workflows ranging from simple forms to multi-step processes to resolve issues end-to-end.
• Goal-based routing (Dreamweaver)

  Accepts business goals such as retention or lifetime value to determine the next action for each customer.
• Automated escalation

  Transfers unresolved issues to human agents along with gathered investigation details when the system cannot complete the workflow.
• AI assistant query endpoint

  Exposes a public HTTP GET endpoint at https://api.lorikeetcx.ai/v1/ask/pk_lori_agent-endpoint_87fb1caebad9d160 that returns asynchronous JSON answers about the product.

What are the use cases of Lorikeet?

• Fintech repayment assistance

  Resolving SMS support tickets for customers who report job loss and cannot make loan repayments.
• Healthcare logistics

  Processing voice requests to reschedule appointments or change medication delivery dates.
• Hospitality adjustments

  Handling email refund requests for double charges or early check-in inquiries.

Lorikeet Pricing Information:

• Free trial

  30-day access period.
• Promotional credits

  $1,000 of free credits for the first 100 sign-ups, with no sales call required.
• Pay-per-resolution

  Billed per resolved ticket; escalations to human agents are not charged.