Fluid Topics

What is Fluid Topics?

Fluid Topics is a product knowledge platform that centralizes technical documentation and delivers it across digital channels, AI assistants, and support tools. It connects to existing authoring systems rather than replacing them, acting as an aggregation and delivery layer for organizations managing complex product information.

What are the features of Fluid Topics?

• Content ingestion

  Connects to sources including Adobe Experience Manager, Paligo, Heretto, MadCap Flare, RWS, Schema ST4, Confluence, SharePoint, Salesforce, Markdown, HTML5, PDF, Microsoft Word, and Swagger.
• RAG services

  Provides embeddings computation, vector search, prompt management, and a production-ready MCP server for extending AI applications with proprietary content.
• Portal designer

  Embedded WYSIWYG editor for building and customizing documentation portals with control over layouts and branding.
• AI chatbot

  Delivers context-aware answers using semantic search and pre-built LLM connectors, with audit logs and access controls.
• In-product help

  Embeds context-sensitive guidance and chatbots directly within software interfaces, tailored to user roles and actions.
• Content analytics

  Tracks user interactions to identify content gaps and measure portal performance.

What are the use cases of Fluid Topics?

• Helpdesk integration

  Surfaces centralized documentation inside Zendesk or Zoho Desk so agents access accurate resources without leaving the ticketing system.
• Field service support

  Provides mobile access to product knowledge so technicians can resolve issues on-site.
• Documentation portal

  Publishes a self-service help center serving text, audio, video, and interactive formats with role-based permissions.