What is Chat Summary?
Chat Summary is your go-to app for transforming chat transcripts into clear, actionable insights. Powered by OpenAI's advanced AI, it automatically generates precise summaries, analyzes chat sentiment, and provides agent feedback to enhance customer interactions. Perfect for businesses looking to streamline their chat analytics.
What are the features of Chat Summary?
- Automated Summaries: Get concise summaries when chats are archived or tagged.
- Sentiment Analysis: Understand the emotional tone of conversations.
- Actionable Feedback: Extract key points and keywords to improve agent performance.
- Centralized Reporting: Access detailed reports with chat IDs, thread IDs, and full transcripts.
What are the use cases of Chat Summary?
- Customer Support: Quickly review chat summaries to identify common issues.
- Team Training: Use feedback to train agents and improve customer interactions.
- Performance Analysis: Monitor chat sentiment to gauge customer satisfaction.
How to use Chat Summary?
- Install the app from the LiveChat Marketplace.
- Configure settings to automate summaries or generate them manually.
- Access the reports section to review summaries and insights.
