Kapa.ai

What is Kapa.ai?

Kapa.ai is an AI support agent that answers customer questions for technical software and hardware products using documentation, manuals, past tickets, and community threads. It cites sources and flags uncertain answers rather than guessing. Deployment options include website widgets, helpdesk apps, chat platforms, and a hosted MCP server accessible from coding agents.

What are the features of Kapa.ai?

• Source-grounded answers

  Generates responses from connected knowledge bases, cites every source used, and explicitly flags questions it cannot answer.
• Continuous content sync

  Connects to knowledge sources once and stays in sync, including the ability to read complex diagrams in manuals and screenshots.
• Helpdesk handoff

  When unable to answer, opens a ticket in the connected helpdesk with a generated summary of the interaction.
• Multi-channel deployment

  Answers questions across website widgets, helpdesk apps like Zendesk and Salesforce, chat apps like Slack and Discord, and via MCP for coding agents.
• Coding agent setup (Kapa MCP)

  Allows configuration through a single prompt in Claude Code, Cursor, or Codex using the hosted MCP server.
• Public retrieval API

  Provides a search endpoint at https://docs.kapa.ai/retrieve?q=<question> that returns a JSON array of {content, source_url} ordered by relevance without authentication.

What are the use cases of Kapa.ai?

• Hardware troubleshooting

  Answers specific device questions, such as factory reset instructions, by retrieving steps directly from product manuals.
• Developer documentation support

  Runs inside a software product or on documentation sites to resolve technical questions for large user bases.
• Support ticket deflection

  Reduces incoming support volume by resolving questions automatically before a ticket is created in the helpdesk.

Kapa.ai Pricing Information:

• Free trial

  Available to start; specific duration and feature limits are not stated.
• Demo

  Bookable for prospective customers; pricing details are not publicly listed.