What is Glia?
Glia is a Digital Customer Service Technology designed for financial services and beyond. It helps businesses drive sales, increase customer loyalty, and modernize support through innovative solutions like AI management, video chat, and co-browsing. Whether you're in banking, insurance, or healthcare, Glia offers tools to enhance customer experience and operational efficiency.
What are the features of Glia?
- Digital-Centric Support: Assist customers online with seamless digital tools.
- Phone-Centric Support: Provide expert help via phone for those who prefer traditional methods.
- Video Banking: Offer personalized, face-to-face service remotely.
- AI Management: Manage chatbots and virtual assistants to streamline customer interactions.
- CoBrowsing: Guide customers collaboratively on-screen for better problem-solving.
What are the use cases of Glia?
- Banking: Bring the in-branch experience online for personalized service.
- Credit Unions: Enhance member engagement with modern digital tools.
- Insurance: Improve customer acquisition and satisfaction through AI-driven solutions.
- Healthcare: Deliver personalized patient care with remote support.
How to use Glia?
- Integrate Glia into your existing systems for seamless customer interactions.
- Train your team to use tools like video chat and co-browsing effectively.
- Monitor performance using advanced benchmarks to identify areas for improvement.
- Leverage AI to automate routine tasks and free up human agents for complex issues.
