Conduit

What is Conduit?

Conduit provides AI agents that answer guest messages and calls, automate workflows, and coordinate field operations for short-term rentals, independent hotels, and hotel groups. Access requires booking a demo with the vendor. The platform states it is SOC 2 Type II certified and supports HIPAA workflows.

What are the features of Conduit?

• Omnichannel messaging agents

  Reply to guest messages across email, WhatsApp, OTAs, and social channels.
• Voice answering agents

  Handle inbound calls around the clock for restaurants, amenities, group sales, and front desk inquiries.
• Field operation agents

  Schedule cleaning and maintenance, route field teams, and verify completed jobs.
• Procedure automation

  Define multi-step operational procedures for agents to execute autonomously.
• Agent activity inspection

  Review every tool used, decision made, and reason behind each human handoff.
• API and MCP access

  Control agents programmatically from external stacks using the API or MCP Server.

What are the use cases of Conduit?

• Scaling property portfolios

  HomeHop automated 70% of guest messaging across SMS, email, and voice while scaling from 40 to 108 properties without adding support staff.
• Deploying branded voice support

  Renjoy launched a voice agent named "Joy" and reached 40% automation in the first month after switching platforms.
• Multi-region expansion

  Cosmica unified guest communication and automated routine operations to scale across Italy and Dubai without expanding its support team.