What is Gladia?
Gladia is an AI-powered audio infrastructure platform that turns raw audio—like phone calls, meetings, or voice messages—into clean, structured, and actionable data using a single API. Built for developers and product teams, it handles everything from real-time transcription to advanced audio intelligence like speaker identification, sentiment analysis, and entity extraction. Whether you're building a voice assistant, contact center tool, or sales analytics platform, Gladia ensures your audio data is accurate, secure, and ready to power downstream workflows.
Unlike basic speech-to-text services, Gladia is designed for real-world conversations: noisy environments, fast talkers, multilingual speakers, and even code-switching (when someone mixes languages mid-sentence). With models like Solaria-3 achieving just 9.6% Word Error Rate (WER) on real English audio—and strong performance across French, German, Spanish, and Italian—it delivers production-grade reliability without the DevOps headache.
What are the features of Gladia?
- Real-time STT with <300ms latency: Fully multilingual transcription as audio streams in, supporting 100+ languages—including seamless code-switching.
- Batch STT with zero hallucinations: Asynchronous processing for uploaded files, with strict accuracy controls and no fabricated content.
- Solaria-3 model: Optimized for conversational, noisy, and fast-paced audio—ideal for customer calls, meetings, and media.
- Partials (<100ms): Get ultra-fast partial transcripts during live conversations for smoother user experiences.
- Built-in Audio Intelligence: Includes speaker diarization, sentiment analysis, named entity recognition (emails, names, dates), PII redaction, and summarization—at no extra cost.
- Audio-to-LLM Pipeline: Feed enriched transcripts directly into LLMs (your own or Gladia’s) to generate insights, action items, or summaries.
- Enterprise-grade compliance: SOC 2 Type II, GDPR, HIPAA, and ISO 27001 certified, with 100% EU data residency available.
- Native integrations & SDKs: Works out-of-the-box with Zoom, Google Meet, Teams, Twilio, LiveKit, Pipecat, Zapier, and more.
What are the use cases of Gladia?
- Power AI voice agents that understand multilingual customer queries in real time.
- Boost contact center agent productivity with live transcription, sentiment alerts, and CRM auto-sync.
- Extract sales intelligence from call recordings—track objections, competitor mentions, and next steps automatically.
- Build AI meeting assistants that take notes, assign tasks, and summarize key decisions.
- Streamline media subtitling and editing with time-stamped, accurate transcripts in 100+ languages.
- Support BPO and outsourcing teams with smart transcription tools that improve quality and reduce review time.
- Enable voice-first applications where reliable, low-latency audio understanding is critical.
How to use Gladia?
- Sign up for a free tier (no credit card needed) to test 10 hours of audio processing in the Playground.
- Choose your input method: stream live audio via WebSocket, upload files via REST API, or integrate native meeting bots (Zoom, Teams, etc.).
- Select your language(s)—Gladia auto-detects accents and supports code-switching without configuration.
- Enable enrichment features like diarization, sentiment, or PII redaction directly in your API request.
- Push results to your CRM, database, or LLM pipeline using webhooks, Zapier, or built-in integrations.
- Monitor performance via the real-time Status page and scale confidently with 99.95% uptime SLA.
