What is SaleSmartly?
SaleSmartly is an omnichannel customer communication platform that consolidates messages from channels such as WhatsApp, Instagram, Facebook, and TikTok into a single interface alongside AI agents and SCRM tools. It targets cross-border businesses managing customer inquiries, lead follow-up, and remarketing. A free trial is available for new users.
What are the features of SaleSmartly?
- Omnichannel message aggregationConsolidates conversations from 14 messaging channels into one inbox for unified replies and session history retention.
- AI customer service agentHandles reception, intent detection, real-time translation, and proactive follow-up, with seamless handoff to human agents.
- SCRM systemCentralizes customer profiles, automates lead routing and assignment, and supports tagging, segmentation, and data analysis.
- Multi-channel broadcast messagingSends targeted bulk messages via WhatsApp, Messenger, Telegram, and other supported channels based on customer tags and interaction history.
- WhatsApp multi-account managementSupports operating multiple WhatsApp accounts within the platform.
- Real-time translationTranslates incoming and outgoing messages across supported channels during live conversations.
What are the use cases of SaleSmartly?
- Global after-sales supportCentralizes post-purchase inquiries from multiple regions into one workspace so teams can respond without missing orders or customers.
- Instagram direct salesManages product inquiries and sends promotional broadcasts to customers directly through Instagram chat.
- Ad conversion attributionLinks customer conversations to advertising campaigns using Meta Conversion API to track conversion sources without switching platforms.
SaleSmartly Pricing Information:
- Free trialAvailable upon registration; includes omnichannel access, AI employee features, and social media and independent site integrations. Specific duration and usage limits are not stated.
