What is Retell AI?
Retell AI is a cutting-edge platform that lets you build, test, deploy, and monitor AI voice agents at scale. Whether you're handling customer calls, scheduling appointments, or navigating IVR systems, Retell AI makes it easy to automate and streamline your call operations.
What are the features of Retell AI?
- Auto-Sync Knowledge Base: Keeps your AI agents updated by syncing with your company’s knowledge base.
- Powerful Call Transfer: Set up warm transfers with handoff messages for seamless transitions.
- Easy Appointment Booking: Integrates with tools like Cal.com for quick scheduling.
- Navigate IVR: AI agents can press digits to navigate IVR systems effortlessly.
- Branded Call ID: Display your brand name to build trust with customers.
- Verified Phone Numbers: Prevent your calls from being marked as spam.
What are the use cases of Retell AI?
- Lead Qualification: Automate the process of identifying potential leads.
- Customer Support: Handle customer inquiries without human intervention.
- Receptionists: Manage incoming calls and direct them appropriately.
- Dispatch Service: Automate dispatch operations for logistics and home services.
- Debt Collection: Streamline debt collection calls with AI agents.
How to use Retell AI?
- Build: Use the voice AI API and agent builder to create custom voice AI agents.
- Test: Test your agents with built-in features to handle edge cases.
- Deploy: Deploy agents to phone calls, web calls, SMS, and more.
- Monitor: Track success rates, latency, and user sentiment through the call history dashboard.
