OneText

What is OneText?

OneText is an SMS commerce platform for e-commerce brands that enables shoppers to purchase products directly via text message. It integrates with existing marketing tools and syncs completed orders to store databases. The platform's interactive demos currently work only on US devices.

What are the features of OneText?

• Text-to-purchase links

  Generates checkout links (Magic Links) that allow shoppers to complete a purchase by replying to a text message.
• AI-powered responses

  Uses AI Smart Replies to recommend products and answer shopper questions within the text conversation.
• Live concierge support

  Provides human staff to handle complex requests and reduce customer service tickets.
• Automated refill reminders

  Shifts shoppers into repeat orders automatically for previously purchased items.
• Marketing platform integration

  Imports lists, segments, and automations from Klaviyo, Sendlane, or Salesforce Commerce Cloud.
• Order and payment synchronization

  Syncs completed orders to Shopify, WooCommerce, or Salesforce Commerce Cloud, accepting payments via PayPal, Stripe, Maverick, or Authorize.net.

What are the use cases of OneText?

• Abandoned cart recovery

  Sends text messages to assist shoppers in completing purchases they left behind, claiming 16x more cart recoveries.
• Checkout troubleshooting

  Helps shoppers resolve issues like updating billing addresses directly via text during the order process.

How to use OneText?

1. Integrate marketing data

   Connect lists, segments, and automations from Klaviyo, Sendlane, or Salesforce Commerce Cloud.
2. Send campaign or automation

   Launch a text message campaign to shoppers using the integrated data.
3. Process shopper replies

   Shoppers reply to buy via text links, interact with AI recommendations, or chat with live staff.
4. Sync completed orders

   Orders are automatically synced to Shopify, WooCommerce, or Salesforce Commerce Cloud after payment processing.