What is Glean?
Glean is a Work AI platform that connects directly to your company’s data, tools, and workflows—so you can find answers, create content, and automate tasks without switching tabs or guessing. Unlike generic AI tools, Glean understands your business context, respects permissions, and works across systems like Slack, Google Drive, Jira, and Salesforce.
Built for real-world enterprise use, Glean turns scattered information into trusted, actionable insights. Whether you’re in engineering, sales, HR, or legal, Glean helps you save time, reduce repetitive work, and make better decisions—all while keeping data secure and compliant.
What are the features of Glean?
- Glean Assistant: Your personal AI coworker that answers questions using your company’s actual documents, chats, and data.
- Glean Agents: Build custom AI agents to automate workflows like onboarding, report generation, or ticket triage—no coding needed.
- Enterprise Search: Find anything across 250+ connected apps with one search bar, grounded in your team’s real context.
- Proactive Intelligence: Get notified about what matters next—like upcoming deadlines or relevant project updates—before you even ask.
- Agent Builder & Orchestration: Create, manage, and scale agents that work across multiple systems (e.g., pull data from Jira and update Confluence).
- Enterprise Context Engine: Combines your Personal Graph (how you work) and Enterprise Graph (how your company works) for smarter, permission-aware AI.
- Hybrid Search: Blends keyword and AI-powered search to deliver accurate, fast results without hallucinations.
- Security & Governance: Built-in compliance (SOC 2, GDPR, HIPAA), full observability, and permission-aware responses from day one.
What are the use cases of Glean?
- Engineers quickly find legacy code docs or incident reports across GitHub, Confluence, and Slack—cutting onboarding time in half.
- Sales teams prep for client meetings by pulling insights from past emails, CRM notes, and marketing decks in seconds.
- HR automates employee FAQs and policy lookups, reducing internal support tickets by up to 40%.
- Marketing creates on-brand content using approved messaging from shared drives and campaign archives.
- Customer support agents resolve tickets faster by instantly accessing relevant knowledge base articles and past resolutions.
- Finance teams analyze expense trends or compliance docs across encrypted systems without manual searching.
- Legal departments securely review contracts and policies with AI that only shows documents the user is allowed to see.
How to use Glean?
- Sign up for a demo or install the Glean browser extension to start searching across your connected apps.
- Connect your company’s tools (like Slack, Google Workspace, or Salesforce) via Glean’s 250+ pre-built connectors.
- Ask the Glean Assistant questions in natural language—e.g., “What’s our Q3 roadmap?” or “Find customer feedback about login issues.”
- Use the Agent Builder to create no-code automation (e.g., “Summarize all Jira bugs tagged ‘critical’ this week”).
- Explore the Agent Library for ready-made templates used by companies like Zillow and Booking.com.
- Adjust privacy and model preferences in settings to align with your company’s AI governance policies.
