What is Forethought?
Forethought is a cutting-edge AI platform designed to revolutionize customer support. It’s the only autonomous customer support AI that helps businesses lower costs while delivering a top-tier customer experience. From answering high-volume tickets to predicting and routing them efficiently, Forethought is here to make customer support smarter and faster.
What are the features of Forethought?
- Solve: An AI agent that processes messages and delivers accurate responses across email, chat, Slack, and APIs.
- Triage: Uses a Large Language Model (LLM) to understand customer intent, prioritize urgency, and route tickets to the right agent.
- Assist: Boosts agent productivity by 20% with AI-generated summaries, relevant knowledge articles, and suggested responses.
- Discover: Recommends and optimizes customer service workflows, tracks performance, and improves time to resolution.
What are the use cases of Forethought?
- E-commerce: Instantly resolve common customer service tickets like shipping status inquiries.
- SaaS: Automatically resolve simple cases and route complex inquiries to the right agent.
- FinTech: Empower customers to self-serve and provide agents with the context they need for fast resolutions.
How to use Forethought?
- Integrate Forethought with your existing support platforms.
- Customize workflows using natural language to specify outcomes.
- Monitor performance in real-time to identify and resolve gaps.
