Forethought is a **cutting-edge AI platform** designed to revolutionize customer support. It’s the **only autonomous customer support AI** that helps businesses lower costs while delivering a **top-tier customer experience**. From answering high-volume tickets to predicting and routing them efficiently, Forethought is here to make customer support smarter and faster.

What are the features of Forethought?

* **Solve**: An AI agent that processes messages and delivers accurate responses across email, chat, Slack, and APIs. * **Triage**: Uses a Large Language Model (LLM) to understand customer intent, prioritize urgency, and route tickets to the right agent. * **Assist**: Boosts agent productivity by 20% with AI-generated summaries, relevant knowledge articles, and suggested responses. * **Discover**: Recommends and optimizes customer service workflows, tracks performance, and improves time to resolution.

What are the use cases of Forethought?

* **E-commerce**: Instantly resolve common customer service tickets like shipping status inquiries. * **SaaS**: Automatically resolve simple cases and route complex inquiries to the right agent. * **FinTech**: Empower customers to self-serve and provide agents with the context they need for fast resolutions.

How to use Forethought?

1. **Integrate Forethought** with your existing support platforms. 2. **Customize workflows** using natural language to specify outcomes. 3. **Monitor performance** in real-time to identify and resolve gaps.

How does Forethought reduce support costs?

By automating repetitive tasks and deflecting up to 64% of tickets, Forethought significantly lowers operational costs.

Can Forethought integrate with my current helpdesk?

Yes, Forethought seamlessly integrates with top helpdesks via the Assist Chrome Extension.

What industries does Forethought serve?

Forethought is versatile and serves industries like E-commerce, SaaS, FinTech, and Travel.

Forethought

5.0

24.40%

Forethought is the ultimate AI solution for customer support, offering scalable, customizable, and efficient tools to enhance CX and reduce costs.

Added on: 2025.03.03

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#AI Customer Service Assistant #Large Language Models (LLMs)

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