What is Delighted?
Delighted is a fast, easy-to-use experience management platform that helps businesses collect customer, employee, and product feedback in minutes—no technical skills required. Trusted by over 75,000 brands worldwide, it turns quick surveys into actionable insights using proven metrics like Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES).
Whether you're running an e-commerce store, managing customer support, or building a new product, Delighted makes it simple to listen, understand, and act on real-time feedback. With built-in AI, seamless integrations, and ready-to-use templates, teams can launch feedback programs faster and drive meaningful improvements without heavy IT involvement.
What are the features of Delighted?
- Pre-built Survey Templates: Choose from NPS, CSAT, CES, Employee NPS, 5-star ratings, smileys, thumbs, and custom formats—all optimized for high response rates.
- Automated CX Programs: Set up ongoing feedback loops that trigger surveys based on user actions (like purchases or support tickets) via platforms like Stripe, Squarespace, or Zendesk.
- Real-Time Dashboards & Reporting: Instantly visualize results with clear charts, tag responses, segment by audience, and drill down into qualitative comments.
- Smart Integrations: Sync feedback directly into tools like Slack, Salesforce, Pipedrive, BambooHR, and more using native connections or Zapier.
- AI-Powered Insights: Use built-in AI to auto-analyze open-ended responses, detect sentiment, and surface key themes without manual coding.
- Multi-Channel Distribution: Send surveys via email, web links, in-app embeds (iOS SDK), or post-interaction triggers—wherever your users are.
What are the use cases of Delighted?
- E-commerce brands sending post-purchase CSAT surveys via Square or Stripe to reduce churn and boost loyalty.
- HR teams running quarterly Employee NPS (eNPS) checks through BambooHR to improve workplace culture.
- Product managers measuring Product/Market Fit (PMF) with targeted user interviews and quantitative scoring.
- Customer support leaders tracking Customer Effort Score (CES) after ticket resolution in Zendesk to streamline service workflows.
- Nonprofits gathering donor feedback using simple smiley-face or thumbs-up/down surveys for quick sentiment checks.
- Marketing teams embedding web-based NPS surveys to identify brand advocates and referral opportunities.
How to use Delighted?
- Sign up for a free account and pick a survey template (like NPS or CSAT) that matches your goal.
- Customize your question, branding, and timing—then deploy via email, web link, or integration in under 5 minutes.
- Connect Delighted to your existing tools (Slack, CRM, etc.) so feedback flows automatically to the right team.
- Monitor real-time dashboards and use tagging to categorize responses (e.g., “bug report,” “feature request”).
- Act quickly: set up email digests or Slack alerts so frontline teams see feedback as it arrives.
- Use Delighted’s AI features to summarize open-ended comments and uncover hidden trends at scale.
