What is Zoko?
Zoko is an all-in-one WhatsApp platform built specifically for Shopify merchants who want to turn their WhatsApp number into a powerful sales and support channel. Instead of just chatting, you can sell products, collect payments, send broadcasts, automate customer journeys, and provide instant support—all inside WhatsApp.
With Zoko, your Shopify store gets seamlessly connected to WhatsApp so you can reach highly engaged customers where they already spend time. Whether you're looking to boost repeat sales, reduce cart abandonment, or offer faster support, Zoko helps you do it smarter—without switching between apps or platforms.
What are the features of Zoko?
- WhatsApp Catalog Sync: Automatically sync your Shopify product catalog to WhatsApp so customers can browse and buy without leaving the app.
- High-Impact Broadcasts: Send personalized WhatsApp messages with 500% higher open rates than email to re-engage past buyers or promote new launches.
- Advanced Flow Builder: Create custom automation workflows—from order confirmations to post-purchase surveys—that connect directly with Shopify and apps like judge.me.
- Team Inbox & Routing: Let multiple agents handle customer chats from one shared inbox, with smart routing and real-time collaboration.
- Official Meta Business Partner: Get expert guidance on verification, including how to qualify for the coveted WhatsApp Blue Tick Mark.
- Integrated Payments: Collect secure payments directly through WhatsApp (availability depends on region and payment provider).
- Real-Time Analytics: Track message performance, customer engagement, and conversion metrics right in your Zoko dashboard.
What are the use cases of Zoko?
- A beauty brand uses Zoko to send automated post-purchase care tips and reorder reminders via WhatsApp, boosting repeat sales by 30%.
- An e-commerce store in Brazil replaces slow email support with instant WhatsApp replies, cutting response time from hours to minutes.
- A pet food shop runs flash sale broadcasts to customers who previously bought specific products, driving same-day conversions.
- A furniture retailer automates COD order confirmations and delivery updates using Zoko Flows, reducing manual work for their team.
- A startup uses Zoko’s shared inbox to let their entire support team respond to customer inquiries from one WhatsApp number—no more missed messages.
How to use Zoko?
- Connect your Shopify store to Zoko in just a few clicks using the official app integration.
- Sync your product catalog so customers can view items and place orders directly in WhatsApp.
- Set up automated flows (like welcome messages or abandoned cart reminders) using the visual Flow Builder—no coding needed.
- Add team members to your shared inbox so everyone can reply to customer messages without confusion.
- Start sending targeted broadcasts to segmented customer lists based on purchase history or behavior.
- Apply for WhatsApp Business verification with Zoko’s support to increase trust and unlock advanced features like the Blue Tick.
